Frequently Asked Questions

Thank you for your interest! Unfortunately, we do not ship outside Malaysia for now.
But we might in the future. Sign up for our mailing list and be the first to know the latest updates.

Delivery within Malaysia will take 3 - 5 working days (West Malaysia), 7 - 14 working days (East Malaysia) upon purchase.

Tracking code will be shared in a separate email when the parcel is out for delivery.

However, this DOES NOT apply for PRE-ORDER items and is only applicable for READY STOCK items. It is the customer's responsibility to check the status of the item upon ordering as they are stated clearly on the website if the item is under PRE-ORDER [PRE-ORDER NOW] or the item is READY STOCK [ORDER NOW].

West Malaysia:
- Flat rate of RM6 for orders below RM60
- FREE shipping for orders above RM60

East Malaysia (Sabah, Sarawak & Labuan):
- Flat rate of RM18 for orders below RM100
- FREE shipping for orders above RM100

We accept the following:

1. Credit/Debit (via eGHL Payment Gateway)

Payments through credit/debit cards are processed by eGHL. All major debit/credit cards are accepted, except for AMEX.

2. Online Transfer (via eGHL Payment Gateway)

You can process a payment transfer (via online banking) to our account by selecting Online Bank Transfer during check-out. No extra charges will be imposed via this payment as we have absorbed the necessary fees for customers that pay via this method.

3. eWallet (via eGHL Payment Gateway), Atome (via Atome Payment Gateway)

You can process a payment transfer to our account by selecting eWallet during check-out. No extra charges will be imposed via this payment method as we have absorbed the necessary fees for customers that pay via this method.

If you have received a defective item, we will exchange the item under our 15-day warranty policy. Please fill up this help form and our friendly support team will assist you within 48 working hours.

To be eligible for an exchange, you will need to provide a video of the defective part or a photo of the wrongly delivered item and the receipt / proof of purchase.

If a return is required, we will provide you a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.

For more details, please read our Exchange Policy.

All completed sales are considered final. We allow refunds only for items that are found to be defective and an exchange is not available at the point of time.

If a refund request is approved, it will take 7-14 business days for the refund to reflect on your original payment method. Please note that it will take some time for your bank or credit card company to process the refund. 

If more than 15 business days have passed since we have approved your return but you have not received your refund, please fill up this help form.

We offer a 15-day warranty against manufacturing defects. Rest assured that all our products meet the highest production and quality control standards.

Sorry, we do not offer any customisation on the products as of now.

We are committed to maintaining a high level of service, integrity, and transparency throughout the entire purchasing experience. Our official website's prices are the only reference points for pricing.

Should you have any inquiries or are facing issues, please email us at zcm-support@zuscoffee.com with your order number.

Bring-Your-ZUS-Tumbler (BYZT) is a program that allows you, our esteemed customer, to save 10% every time you order your favourite drink with a ZUS Tumbler, as part of our initiative to reduce plastic and paper cup consumption.

You may refer to our website for more information about BYZT Program.

Our exclusive merchandise is available at selected outlets only, you may refer to your ZUS App for merchandise availability at each outlet.

Yes, we do accept corporate orders. Please contact zcm-sales@zuscoffee.com and let us know what you need, and we will get back to you as soon as possible. The MOQ for bulk orders is 30 pieces and above.