• West Malaysia: 3–5 working days
• East Malaysia (Sabah, Sarawak & Labuan): 7–14 working days
• Tracking information will be emailed once your parcel is out for delivery.
• Delivery timelines apply to READY STOCK items only.
• Delivery timeframes are estimates, not guarantees, and may be affected by courier delays, weather conditions, public holidays, or unforeseen circumstances beyond ZUS Commerce (M) Sdn. Bhd.'s control.
• Please check the item status on our website before placing your order:

- [ORDER NOW] – Ready stock.

- [PRE-ORDER NOW] – Pre-order item with extended fulfilment timelines.

• Once your order leaves our warehouse, tracking details will be sent to the email address used during checkout.
• ZUS Commerce (M) Sdn. Bhd. is not responsible for delays caused by courier partners after dispatch.

• West Malaysia:

- RM6 flat rate for orders below RM60

- FREE shipping for orders of RM60 and above

• East Malaysia:

- RM18 flat rate for orders below

- RM100FREE shipping for orders of RM100 and above

Shipping fees are calculated per order and are non-refundable once the order has been dispatched.

• Customers are responsible for any customs duties, taxes, or import charges imposed by their country.
• ZUS Commerce (M) Sdn. Bhd. cannot estimate or control these charges, as rates vary by country and authority.

• We offer a one-time exchange for items with verified manufacturing defects or incorrect items within
  15-day warranty period upon receiving the item.
• Warranty coverage and exclusions are governed by the merchandise Warranty Policy available on a separate page.
• This warranty does not cover damage caused by misuse, accidents, improper care, or normal wear and tear.

• Inspect your order immediately upon receiving it.
• Provide clear photos or videos showing:the defect, orThe incorrect item was receivedSubmit proof of purchase (receipt or order confirmation).
• 📧 For assistance: zcm-support@zuscoffee.com. Our team will respond within 3 working days after receiving complete documentation.

• If a return is required, we will provide a return shipping label along with step-by-step instructions.
• Please do not send items back without prior approval, as unapproved returns will not be accepted.
• ZUS Commerce (M) Sdn. Bhd. reserves the right to repair, replace, or reject any exchange request at its sole discretion.
• If the exact unit, colour, or design is unavailable, we may provide a replacement of equal value, at our sole discretion.
• ZUS Commerce (M) Sdn. Bhd. reserves the right to amend or update this policy at any time without prior notice.

• Items must be unused, undamaged, and returned in original packaging with all tags and labels intact.
• Refunds are issued based on the net amount paid. Coupons, vouchers, or promotional discounts are forfeited.
• Shipping and handling fees are non-refundable.
• Purchases made using gift cards are not eligible for refunds.
• Items sold at a discount due to known defects are non-refundable.
• ZUS Commerce (M) Sdn. Bhd. reserves the right to reject refund requests deemed excessive, abusive, or resale-related.

• Return requests must be submitted within 15 days from the date the item was received.
• Online Purchases: Merchandise purchased online must be returned to our warehouse via the designated parcel return process. Returns and/or refunds at physical stores will not be accepted.
• ZUS Outlet Purchases: Merchandise purchased at ZUS outlets is strictly not eligible for return or refund. All return and refund requests will not be accepted at any physical store.
• Items must be unused, undamaged, and returned in their original condition, including all packaging, tags, and labels.
• For assistance, please contact our Customer Happiness Team via ZUS App Live Chat or email support@zuscoffee.com.
• ZUS Commerce (M) Sdn. Bhd. reserves the final decision on all return requests and the right to amend this policy at any time without prior notice.